PokeTM Services

A Web Calling Solution for Businesses

  • Enabling Business to Receive Web Calls
  • Configure a Professional Contact Center for your Business via Web Call
  • Call Recordings for Analysis

PokeTM Services

A Web Calling Solution for Businesses

Enabling Business to Receive Web Calls

PokeTM is a Web calling Solution, enabling businesses to receive Web calls from their customers anywhere from the world. PokeTM can be embedded into any software web application or mobile app which is connected to the internet. The primary focus of PokeTM is to enable organisations which require to manage communication between their customers and their Sales or Support team. It is a cost-effective solution that measurably reduces your telephone cost.

Though PokeTM cannot be used for emergency calling or the call cannot be made via a regular telephone or a VOIP phone connection, business can use PokeTM to enable their customers to call them from their website or mobile application from any part of the world.

Configure a Professional Contact Center for your Business via Web Call

PokeTM enables businesses to quickly configure a professional contact centre to support their customers who call from their website and mobile app. PokeTM comes with features like configuring welcome message when a customer calls, configure the call routing option to route the calls from your customers between your customer support agents.

Call Recordings for Analysis

All calls are recorded and can be played back. You can integrate the calls with popular CRMS too for ticket creation for further action. It is very simple to use. Get started now and provide your customers with a world class support centre experience anywhere from the world.

How It Works

Three Simple Step To Started Working Process

01

API

You will get a api package which can be embedded to your website. You also get a different api for your webapplication and mobile app where registered customers of yours transact with you.

02

IVR

Configure your IVR messages for various scenarios or use the default voice message. Configure your call routing workflow and you are ready to go.

03

WebCall

A PokeTM icon appearing in the your website or mobile app prompting your customers to click to talk to support and there you go.

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